Position Overview
The Manager is responsible for the overall performance and day-to-day operations of the store. This role requires strong leadership, organizational skills, and a passion for delivering outstanding customer experiences. The ideal candidate will lead by example, foster a positive team culture, and ensure operational excellence across all areas of the business.
Responsibilities
- Oversee daily store operations to ensure efficient, profitable, and customer-focused service
- Recruit, train, schedule, and supervise baristas and shift leads
- Maintain high standards of beverage quality, cleanliness, food safety, and customer service
- Monitor inventory levels, place orders, and minimize product waste
- Ensure compliance with company policies, health regulations, and Illinois labor laws
- Manage employee scheduling, attendance, and performance evaluations
- Handle customer concerns and resolve service issues professionally
- Analyze sales performance and implement strategies to improve store results
- Manage cash handling procedures, deposits, and end-of-day reconciliations
- Coordinate equipment maintenance and vendor communications as needed
- Support local marketing initiatives, promotions, and community engagement efforts
- Ensure all opening, operating, and closing procedures are completed accurately
- Foster a positive, inclusive, and team-oriented work environment
Interested candidates should email their CV/resume to hr@presoteacorporation.com. Please include "Uptown Manager Application – [Your Name]" in the subject line. We look forward to welcoming passionate and motivated individuals to the Presotea Chicago team.
